LMA Communication


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Making business intelligence your personal business is a critical activity if you want to advance your career, grow your business, or make a difference in your organization. Browse our communication and leadership articles and start growing today.

Your coworkers invite each other to lunch, but never suggest that you join them.  You discover that you were the only person not invited to a colleague’s wedding.  No matter how hard you work, your manager seems to minimize your accomplishments and focus on giving others credit. Are you a

Designing and delivering a live presentation either in person or virtually is a challenge for most of us. The spoken communication channel is wide and complicated, and a formal presentation ranks up there with the most complex forms of spoken communication. You have many variables to remember and to try

All of our jobs come with a set of expectations. In many cases, we call those expectations our job description. We sign up for a job that requires that we do certain things, and, as we know, some people do those certain things better than others. We all know people

Many professionals, whether in business, academics, military, government, or non-profit organizations have taken personality or personal style assessments that give them a snapshot of their general characteristics. In today’s affirming environment, some assessments focus only on our strengths, which is important because all too often we obsess about our weakness

Although we’ve always recognized the power of stories, over the last several years, we have become aware of how storytelling with a purpose can be an important leadership tool for aligning and motivating others. While charts, graphs, statistics, and facts validate one’s credibility, thoroughness, and hard work, stories give life

Gift giving is essentially about establishing and maintaining relationships. We give gifts to acknowledge someone’s life (birthday), accomplishment (graduation), new beginnings (baby) and many other reasons for celebrations or sometimes even condolences. Even when we give obligatory gifts, such as a holiday present to Aunt Emily whom we rarely see

No matter how hard you try to create a safe, egalitarian atmosphere in your workplace, you are still the boss or, at the very least, a major influencer. When people realize this fact, what they say to you becomes delivered through that lens. Surprised that you never hear bad news

In coaching situations, I always start with asking the person I’m coaching what he or she wants to accomplish. “Why are we here”? and “What are two goals you want to achieve as a result of the coaching experience?” I’m often amazed at the lack of precision in people’s answers.

Teams typically outperform individuals because they benefit from the team’s collective IQ as well as a variety of backgrounds, viewpoints, skill sets, and perspectives. Ideally, teams make everyone feel that he or she has a voice in outcomes, thereby democratizing organizations, enhancing the learning process, and inspiring commitment. However, we

Beverly Langford appearing on Connie Whitman’s Architect of Change. If you don’t have a clear idea about how you want others to perceive you, they will draw their own conclusions. Listen to get some suggestions about developing a strong “Brand You.” To listen and find out, you will be transferred