LMA Communication

Delivering Unwelcome Information Without Wrecking Relationships

A key requirement of leadership, both formal and informal, is telling people things that they don’t want to hear. Delivering unwelcome information can be a delicate situation, but approaching it in the right way is crucial for managing relationships and maintaining your credibility. When delivering unpleasant information, it’s important to consider the tone of voice you use and the goals you are trying to achieve. By being kind, caring, informative, and compassionate when delivering bad news, we can still manage to maintain mutual respect in difficult situations. This course will provide guidance on how to effectively deliver information without damaging relationships by providing a model that takes audience perspective into account. With the help of this course, leaders can learn to navigate these challenging conversations with care and confidence, preserving relationships and enhancing connections.