Delivering Unwelcome Information

Delivering Unwelcome Information

A key requirement of leadership, both formal and informal, is telling people things that they don’t want to hear. From changes in business operations to performance reviews, to layoffs and even tragedies, delivering bad news is never easy and we often put it off until the last minute and then stumble through the process. The consequences of delivering unwelcome information are numerous and often long-lasting, so making sure that you prepare the message carefully, considering the audience’s perspective, is critical to immediate and ongoing relationships. 

This course will help you identify your goals and will provide a model for delivering unwelcome information effectively, enhancing your credibility and maintaining relationships.