The Etiquette EdgePublished by American Management Association

The Unspoken Rules for Business Success

Enhance working relationships to build career advantage!

EtiquetteEdgeIntelligence, ambition, and skill can take you a long way to achieving your career goals—but no matter where or with whom you work, one of the factors most essential to your success is knowing how to act and interact with your colleagues. In the modern workplace, if you lack good communications skills, social savvy, and a sense of appropriate behavior, you’ll be going nowhere fast.

The Etiquette Edge gives you a clear, commonsense approach to making “good behavior” a competitive advantage. Packed with quizzes, helpful checklists, and clear examples, this practical book shows you how to:

Make a great impression on bosses, and get along with “enemies”
Deliver uncomfortable-to-convey information with tact and finesse—including condolences
Turn your body language into a communication asset
Register complaints without sounding like a troublemaker
Skillfully schmooze your way to success and much more

Rather than dwelling on dry, nitpicky rules, The Etiquette Edge gives you the straight scoop on the most effective communication and behavior styles for negotiating the complex terrain of today’s workplace—and getting ahead!

Endorsements for The Etiquette Edge

"In today’s high-speed business climate, we often forget to take the time to build relationships and alliances that can determine the difference between success and failure. This book reminds us of important ground rules for dealing with others effectively in the workplace."

Mike Welch
Senior Vice President
Operations, Arby’s LLC

"To be successful today, we must continually work on keeping the personal touch in our relationships with our associates up and down the organization. This book targets those people who want to take their communication effectiveness to the next level."

Rod Hewitt
Vice President Human Resources
VF Intimates
VF Corporation

"Leadership has become the coin of the organizational realm, and one’s capacity to lead often depends on the ability to forge strong relationships. Beverly Langford equips current and future leaders with the critical communication competence to create credibility and build trust."

Pat MacMillan
Triaxia Partners, Inc.